Due to daily wear and tear on the road, your car’s mechanical systems will start to break down. This is why routine auto maintenance is critical to prolonging the life of your vehicle. Unfortunately, many car owners put off car needs maintenance until it is too late. Why do so many people wait? Because talk of repair fraud, scams, and rip-offs are rampant. No one wants to get taken advantage of. So how do you get your car the service it needs, while still protecting your own interest? It starts with finding an auto repair shop you can trust before you need to.
Don’t let a breakdown dictate where you end up for car service. This leaves you at the mercy of the nearest technician, and you won’t always land at an auto shop that feels a sense of personal obligation to each customer. Instead, find a place where customer service and quality repair is a priority. Here is what to do:
- Talk to Friends and Neighbors
By asking around you get an honest opinion from people you already trust. From them, you can get a list or repair shops where people have had a good experience. Ask specifically about the types of work they had done and the treatment they received.
- Check Online
Once you have talked to friends, check out their recommendations online. The internet has a fount of information. As an open forum, you can see customer reviews, check resources like the Better Business Bureau (BBB), and get a clear idea about the auto repair shop’s reputation. Consider the number and nature of complaints, as well as if and how the repair shop resolved issues. Most of all, you want to make sure they can service your car’s make.
- Pay them a Visit
Before you call to schedule a repair, stop by the auto service shop and take a look around. You want to see a neat and tidy waiting area. You also want to look for a well-organized facility. Keep in mind it is a place for car maintenance. You can’t expect it to be pristine. Things will probably get dirty and smelly out in the service bay, and that is fine. What you do want to see is the latest technologies and state of the art equipment. You also want to see business licenses and technician certifications.
- Set Up a Simple Repair
Once you have found a repair shop you like, take it for a test drive. Set up an oil change. This will give you a good idea of what future service will be like. Do not be afraid of asking questions. In fact, ask away! Any auto service shop worth their salt should be able to address your questions and concerns in a clear, professional manner. If they subject you to scare tactics, or immediately try to upsell you on unnecessary service without explanation, then you are not in the right place.
Choose Holly Tire and Auto Service
If you want honest, reliable auto service in Holly, MI then you are in the right place. All or our technicians are ASE certified, and our other service employees are ATI certified with over 200 hours of customer service training. It is our priority to provide quality, integrity, and value to each customer. Want to schedule your first repair? Call us today or stop by 15140 N. Holly Rd. Holly, MI 48442.